You can return items within 30 days of delivery, as long as they’re unused, in original packaging, and include all tags and accessories.

• For defective or incorrect items: We cover return shipping.
• For changed mind or sizing issues: Return shipping is at your expense.

To start a return, email us at support@casavier.com with your order number.

Our total estimated delivery time is 5–10 business days from the date of order.
This includes:

• Handling time: 1–3 business days
• Transit time: 4–7 business days after dispatch

All orders are processed Monday to Friday, excluding Australia holidays.

Yes, you can cancel your order before it has been shipped.

If your order has already been dispatched, you’ll need to wait for it to arrive and then follow our return process

If you received the wrong item, please contact us within 7 days at support@casavier.com with your order number and clear photos. We’ll send a free replacement. If the issue happens again, you’ll receive a full refund.

Absolutely. We use industry-standard encryption and security protocols to ensure your personal and payment details are protected throughout the checkout process.

It may take up to 48 hours for the tracking number to become active. If it’s still not working after that, reach out to us and we’ll assist you.

Shipping is completely free within the Australia

There are no hidden fees or additional charges—Sales Tax is included in all prices.

Once your order ships, you’ll receive an email with a tracking number. You can track your parcel on our Track Your Order page. If it’s past the estimated delivery window, contact us at support@casavier.com

Yes, exchanges are accepted within 30 days for eligible items.
If the replacement is in stock, we’ll ship it after receiving your original item.

• If the exchange is due to our error or a defect, we’ll cover shipping.
• Otherwise, return shipping is your responsibility.

Please double-check your shipping details before confirming your order.
If you made a mistake, contact us immediately.

• If the parcel is returned due to an incorrect address, you’ll need to pay for reshipping.
• We are not responsible for orders lost due to address errors.

No worries! If you didn’t find the answer you’re looking for, feel free to email our support team at support@casavier.com We’re here to help with any other questions or concerns you might have.